Appointments

All consultations are made by appointment.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

You can request a routine appointment in advance during opening times.

Get help for any health problem

We will respond to requests within 2 working days.

You can also:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Calling early

Please ring early (8am onwards) so the team has enough time to assess your medical needs and offer you the most appropriate service.

Get medical advice from a nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times

Improved access service

Hadwen Health and Quedgeley Medical Centre have come together to take part in a project aimed towards improving access to GP/nurse appointments for their patients. This involves providing additional appointments during normal surgery hours and extended opening at one surgery until 8pm on weekdays and on Saturday mornings.

Improved access appointments will be provided at the following GP surgeries:

  • Hadwen Health, Glevum Way, Abbeydale GL4 4BL
  • Quedgeley Medical Centre, Olympus Park, Quedgeley GL2 4NF

Patients can attend either Surgery, regardless of which one they are registered with. All appointments need to be pre-booked.

How to book an improved access appointment?

Complete our consultation form with details of your concern. A member of our team will review your completed form and contact you to discuss the most appropriate next steps. This could be an appointment but may also include providing you with condition specific information and advice and guidance.

If, based on the information you have provided, you need an appointment with a member of our clinical team, we will contact you to arrange an appointment. Please note that we are offering more remote appointments so you may have a telephone or video appointment instead of a face to face appointment in the practice. The type of appointment offered to you will be based on the clinical need.

Who can be seen at an improved access appointment?

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g. a chest/respiratory condition that has become worse and needs treating urgently.

Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term condition, it would be better for you to continue to see your own GP who already knows about your condition, including any tests or treatments you have received.

Medical record consent

The doctor or nurse will need your consent to access your medical record. You will be asked for your consent when you book, and again when attend your appointment.  If you later change your mind and do not consent to your record being accessed, you will not be seen.

Attending an improved access appointment

The improved access clinics are staffed by GPs and nurse practitioners from Hadwen Health, and Quedgeley Medical Centre but it is unlikely you will speak your own GP. Please have a list of any medication you current take, and you might find it helpful to write down your concerns so the GP has a clear idea of what the current problem is.

Be ready for your appointment 5 minutes early, especially if you are having a video consultation as you will need to click on a link to open the video software and this can take a couple of minutes to load. The link will be sent to you prior to your appointment.

Tests or referral to hospital

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a specialist at the hospital, your own GP will make the referral for you.

Medication

If you need medication, such as antibiotics, you will be given a prescription.

After your appointment

If you have any further concerns or feel you need to be seen again, please contact your own GP surgery to arrange to see your own GP.

Who to contact

Your first point of contact should always be your own GP surgery who will be able to assist you.

Feedback

If you have any comments to make on this project, please contact the surgery you are registered with.

Cancelling or changing an appointment

If you are unable to keep a booked appointment or wish to cancel an appointment please contact the surgery, so that this can be used for another patient.

To cancel your appointment:

If you need help when we are closed

Phones are automatically diverted to the on call doctor answering service between 6pm and 6:30pm.

Between 6:30pm and 8am, Monday to Friday, and all day at weekends and on bank holidays, your call will be redirected to the NHS 111 service.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If possible please try to phone reception before 10am if you require a home visit.

If you are housebound or are too ill to visit the practice you can request a home visit.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Related information

Health A to Z

Sick notes

Test results