Our receptionists take many calls each day, and are often non-stop on the phone for hours at a time. As well as the straight forward queries, we are seeing an ever increasing number of highly complex issues that can be incredibly difficult to deal with.
Vicarious trauma, also known as secondary traumatic stress or compassion fatigue, is the emotional distress and psychological impact experienced by individuals who are repeatedly exposed to the trauma of others, particularly those working in helping professions.
It’s a process of change resulting from empathetic engagement with trauma survivors, leading to negative psychological, physical, and spiritual effects.
Our reception staff are essential to the care and service we provide and it is essential that we care for them in return.
We want our staff to be kind, empathetic, and patient with you. Please offer them the same in return.
Thank you.
Quedgeley Medical Centre