Feedback from patients is extremely important to us. It shapes the way we review, plan and improve our services. Here are the various types of feedback you can share and how to do so:
1. Tell us how we did
Submit a quick response via the Friends & Family Test to tell us how likely you are to recommend our practice to your loved ones.
Complete an online feedback form if you want to tell us about a specific experience you’ve had with our Practice – good or bad!
2. Raise a concern
If you want to raise something that you are concerned or not happy about, but you don’t want to raise a formal complaint, you can raise a concern with us via our online feedback form. This feedback is still taken seriously and, where appropriate, we will carry out a review and come back to you with our findings.
3. Raise a formal complaint
Find out the various ways you can raise a complaint and get useful tips and guidance on how to write a formal complaint.
How we use your feedback
Patient feedback of all kinds – compliments, concerns, suggestions, complaints – forms part of our continuous service review.
We share feedback anonymously with all staff as part of learning, and we share feedback with the commissioner, NHS England, and CQC for transparency.
Here are some examples of feedback that has been shared with us and what we have done in response:
| Date | You said… | We did… |
|---|---|---|
| May 2026 | The signs in the Practice directing patients to the upstairs consultation rooms were not clear. | We’ve had new signs installed in the stairwell, at the top of the stairs, and in the upstairs corridor. |
| April 2026 | Our staff need to be better able to support neurodiverse patients. | All staff have completed the Oliver McGowan Mandatory Training on Learning Disability and Autism. |
| March 2026 | Our policy on assistance dogs is unclear | We’ve reviewed our policy on assistance and therapy dogs and published it on our website. We’ve also put new signs up in the Practice entrance hall. |
| March 2025 | You want more information | We’ve re-introduced regular patient newsletters that we send out via email to keep patients informed of changes within the Practice. The newsletters also provide information about health conditions, health lifestyles, and services we offer. |