Later this month (May 2026), our telephone system will be upgraded as part of our ongoing efforts to improve efficiency and improve the experience for patients.
The key changes that patients will notice will be:
- Automatic call back function – Rather than waiting on the phone for your call to be answered, you will be able to press a button and we will automatically call you back when you reach the front of the queue.
- Call direction – You will be able to select more options depending on what your call is about, helping us to direct you to the right person/team. Initially, the breakdown will be urgent/same day matters and routine queries.
- Long wait time notification – If we are experiencing high call volumes and the wait time for calls to be answered is longer than usual, you will hear a message to inform you of this.
Our phonelines are now open 8am through to 6.30pm Monday to Friday.
We ask patients to try to call us for non-urgent matters after 2pm (e.g., for test results, booking/changing routine appointments) to keep lines clear for patients with urgent, same day matters.
Telephone continues to be our preferred method of communication with our patients as it allows us to gather more information and to offer a personal touch to services.