Improved Access Service

Hadwen Health and Quedgeley Medical Centre have come together to take part in a project aimed towards improving access to GP/Nurse appointments for their patients. This involves providing additional appointments during normal surgery hours and extended opening at ONE Surgery until 8pm on weekdays and on Saturday mornings.

Improved Access appointments will be provided at the following GP Surgeries:

  • Hadwen Health, Glevum Way, Abbeydale GL4 4BL
  • Quedgeley Medical Centre, Olympus Park, Quedgeley GL2 4NF

Patients can attend either Surgery, regardless of which one they are registered with.  All appointments need to be pre-booked.

How to book an Improved Access Appointment?

Complete our consultation form with details of your concern. A member of our team will review your completed form and contact you to discuss the most appropriate next steps. This could be an appointment but may also include providing you with condition specific information and advice and guidance.

If, based on the information you have provided, you need an appointment with a member of our clinical team, we will contact you to arrange an appointment. Please note that we are offering more remote appointments so you may have a telephone or video appointment instead of a face to face appointment in the practice. The type of appointment offered to you will be based on the clinical need.

Who can be seen at an Improved Access Appointment?

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g. a chest/respiratory condition that has become worse and needs treating urgently.

Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term condition, it would be better for you to continue to see your own GP who already knows about your condition, including any tests or treatments you have received.

Medical Record Consent

The Doctor or Nurse will need your consent to access your medical record.  You will be asked for your consent when you book, and again when attend your appointment.  If you later change your mind and do not consent to your record being accessed, you will not be seen.

Attending an Improved Access Appointment

The Improved Access Clinics are staffed by GPs and Nurse Practitioners from Hadwen Health, and Quedgeley Medical Centre but it is unlikely you will speak your own GP. Please have a list of any medication you current take, and you might find it helpful to write down your concerns so the GP has a clear idea of what the current problem is. Be ready for your appointment 5 minutes early, especially if you are having a video consultation as you will need to click on a link to open the video software and this can take a couple of minutes to load. The link will be sent to you prior to your appointment.

Tests of Referral to Hospital

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a Specialist at the Hospital, your own GP will make the referral for you.


If you need medication, such as antibiotics, you will be given a prescription. A list of late opening pharmacies is available in the Prescriptions Room.

After your Appointment

If you have any further concerns or feel you need to be seen again, please contact your own GP Surgery to arrange to see your own GP.

Who to Contact

Your first point of contact should always be your own GP Surgery who will be able to assist you.


If you have any comments to make on this project, please contact the surgery you are registered with.