Please read the prescription pathway (PDF).
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- in person at the surgery
- via your chosen pharmacy
If you need to order a prescription for anyone under the age of 16 years old, you can fill out a repeat prescriptions request for under 16s form.
We are unable to accept requests for repeat prescriptions over the phone.
Check Prescription Status
If you use online services, you can check the status of your request – here is a guide on how to check – https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/guidance-on-nhs-app-features/digital-prescriptions
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Electronic prescription service (EPS)
EPS allows GPs to send prescriptions electronically to a pharmacy of patient’s choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff.
Electronic repeat dispensing (eRD)
Electronic Repeat Dispensing (eRD): is an integral part of EPS, which offers many extra benefits over paper repeat dispensing and repeat prescribing.
If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat dispensing. This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.